Behavioral Health Client Access Specialist

Brightli; Pittsfield (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Loan Repayment and Tuition Reimb.

Pay $15.00 - $18.00

29 Days of PTO

HRSA Loan Repayment eligibility

Health, dental, vision, retirement, (L

Life insurance

Flexible Spending Accounts

Health & Wellness Program

EAP

Employee Discount Program

Job summary

Brightli in Pittsfield, IL is seeking a Client Access Representative to welcome clients, verify insurance, schedule appointments, and support a smooth front office. The role emphasizes accuracy, compassionate service, and efficient handling of payments and records.

The ideal candidate has strong communication, organizational, and multitasking skills, with reliable transportation and a customer-focused attitude.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Greet and check-in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no-shows, and cancellations in accordance with policy.
• Answer phone calls, direct inquiries appropriately, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.
• Utilize EMR system effectively and accurately.
• Support service monitoring and quality improvement efforts.
• Assist clients and staff in resolving issues during visits with professionalism and empathy.

Skills

Customer service

Scheduling

Insurance verification

EMR proficiency

Education

High school diploma or GED

Tools

EMR system

Job description

Brightli in Pittsfield, IL is seeking a Client Access Representative to welcome clients, verify insurance, schedule appointments, and support a smooth front office. The role emphasizes accuracy, compassionate service, and efficient handling of payments and records.

The ideal candidate has strong communication, organizational, and multitasking skills, with reliable transportation and a customer-focused attitude.