Clerical Assistant II — Remote/Onsite Public Services

Commonwealth-of-Pennsylvania; Norristown (Montgomery County); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Commonwealth of Pennsylvania’s Department of Human Services in Norristown is seeking a Clerical Assistant 2 to support daily operations in the County Assistance Office. You will handle information, records, and program tasks, ensuring accuracy and timely processing in a busy office environment.

The role requires prior clerical experience or suitable education, with telework options possible part time. Start salary is $36,831 per year, with opportunities for growth and benefits as part of state

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Application Processing: Access CIS systems to complete file clearance, register applications, and update case information
• Case Initiation: Enter application data into clerical transaction systems to prepare case details for income maintenance activities
• Clerical Transactions: Process standalone transactions, update demographic information, and reconcile case data using CIS
• Reapplication Tasks: Prepare and send notices, schedule appointments, and handle IEVS information for client reapplications
• EBT Support: Monitor EBT card activities and investigate issues that affect benefit distribution
• Controlled Documents: Follow audit procedures to track, secure, and properly dispose of controlled items and supplies

Education

High school diploma

Job description

Commonwealth of Pennsylvania’s Department of Human Services in Norristown is seeking a Clerical Assistant 2 to support daily operations in the County Assistance Office. You will handle information, records, and program tasks, ensuring accuracy and timely processing in a busy office environment.

The role requires prior clerical experience or suitable education, with telework options possible part time. Start salary is $36,831 per year, with opportunities for growth and benefits as part of state