Clerical Assistant II — Remote Client Services

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 for the Westmoreland County Assistance Office to support staff with organized information flow and reliable daily tasks. The role involves processing applications, maintaining case materials, and assisting customers with clear communication.

The position offers 37.5 hours per week, standard business hours, potential telework options, and robust agency benefits, with starting salary guidance provided for new hires within the

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration).
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Application Processing: Enter client information, clear files, and forward applications for intake.
• Case Maintenance: Prepare narratives, update case records, and issue ACCESS cards.
• Message Handling: Process cluster messages and direct calls to staff as needed.
• Mail and Fax Duties: Sort, date stamp, distribute, and send mail and faxes each day.
• Scanning Tasks: Scan and index renewals, SARs, and other assigned case materials.
• Front Desk Support: Greet walk-in customers and assist with reception activities.

Education

High school diploma or equivalent

Job description

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 for the Westmoreland County Assistance Office to support staff with organized information flow and reliable daily tasks. The role involves processing applications, maintaining case materials, and assisting customers with clear communication.

The position offers 37.5 hours per week, standard business hours, potential telework options, and robust agency benefits, with starting salary guidance provided for new hires within the