Clerical Assistant II — Public Services (Remote Eligible)

Commonwealth-of-Pennsylvania; Somerset (Somerset County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services is seeking a Clerical Assistant 2 for the Somerset County Assistance Office. The role involves engaging with clients, assisting staff, and performing essential clerical tasks to ensure timely support for residents of Somerset County.

This position supports daily operations by processing applications, managing records, and assisting clients across multiple service areas, with duties including reception, mail handling, EBT card

Qualifications

• Six months as Clerical Assistant 1 or equivalent Federal Government job title as determined by the Office of Administration.
• Graduation from high school or equivalent.
• An equivalent combination of experience and training.

Responsibilities

• Application Processing: Register applications received by mail, walk in, drop off, or Compass and complete file clearance tasks.
• Record Handling: Purge and combine reserve records, file closed cases, and prepare materials for shipment.
• Client Reception: Greet visitors, assess needs, call workers for appointments, and manage main phone console.
• Mail Management: Distribute incoming mail, scan and attach required items, and upload postage to the mail machine.
• Card Services: Create and cut EBT cards, complete logs, obtain signatures, and support lost or stolen card processing.
• Special Requests: Complete MIPAA requests and process CAOAA account checks promptly.

Education

High School Diploma

Equivalent combination of experience and training

Job description

The Commonwealth of Pennsylvania's Department of Human Services is seeking a Clerical Assistant 2 for the Somerset County Assistance Office. The role involves engaging with clients, assisting staff, and performing essential clerical tasks to ensure timely support for residents of Somerset County.

This position supports daily operations by processing applications, managing records, and assisting clients across multiple service areas, with duties including reception, mail handling, EBT card