Clerical Assistant II: Data Entry & Front Desk Support

Commonwealth-of-Pennsylvania; Scranton (Lackawanna County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Excellent benefits

Paid holidays

Paid leave

Opportunity for advancement

Job summary

The Commonwealth of Pennsylvania seeks a Clerical Assistant 2 for the Department of Human Services Lackawanna County Assistance Office. This role supports daily office operations, handling case information accurately and on time, while contributing to programs serving families across the state.

Duties include data entry, application processing, inquiry review, phone support, reception tasks, and mail handling.

Qualifications

• Six months as Clerical Assistant 1 or equivalent Federal Government/ Commonwealth title.
• Graduation from high school.
• An equivalent combination of experience and training.

Responsibilities

• Data Entry: Input case information accurately into automated systems.
• Application Processing: Receive, register, and route applications following procedures.
• Inquiry Review: Interpret documents and complete clearance transactions with accuracy.
• Phone Support: Receive calls, relay messages, and provide information as directed.
• Reception Tasks: Greet visitors, manage schedules, and direct individuals appropriately.
• Mail Handling: Sort, scan, and distribute incoming and outgoing mail.

Skills

Data Entry

Application Processing

Inquiry Review

Phone Support

Reception Tasks

Mail Handling

Education

High school diploma

Job description

The Commonwealth of Pennsylvania seeks a Clerical Assistant 2 for the Department of Human Services Lackawanna County Assistance Office. This role supports daily office operations, handling case information accurately and on time, while contributing to programs serving families across the state.

Duties include data entry, application processing, inquiry review, phone support, reception tasks, and mail handling.