Clerical Assistant II — Front Desk & Records Support

Commonwealth of Pennsylvania; Fox Township (PA); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks a Clerical Assistant 2 to support the Elk County Assistance Office, handling applicant data, front desk tasks, and daily office processes. The role includes processing mail, imaging documents, and managing outreach with customers and staff.

Work hours are 8:30 AM–5:00 PM, Monday–Friday, with telework possibilities; base pay starts at $36,831 annually for new employment within the Commonwealth.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Enter applicant information, complete file clearances, and assign case numbers during the registration process
• Greet walk-in customers and assist with front desk needs
• Handle incoming calls and manage messages received through the office voicemail resource account
• Scan and electronically store client records received through mail, drop-off, email, fax, or online submission
• Process Electronic Benefit Transfer cards and review account details as requested by staff
• Sort and distribute incoming mail as well as prepare outgoing mail and items received in the office drop box

Education

Graduation from high school

Job description

The Commonwealth of Pennsylvania's Department of Human Services seeks a Clerical Assistant 2 to support the Elk County Assistance Office, handling applicant data, front desk tasks, and daily office processes. The role includes processing mail, imaging documents, and managing outreach with customers and staff.

Work hours are 8:30 AM–5:00 PM, Monday–Friday, with telework possibilities; base pay starts at $36,831 annually for new employment within the Commonwealth.