Claims Learning & Quality Training Specialist

American Bankers Insurance Company of Florida; United States; Remote; USD 65,000 - 108,000; Full time

Job summary

Assurant seeks an experienced property claims professional to build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development. You’ll combine claims expertise with training, coaching, and quality analysis to identify performance opportunities and influence claims excellence across the organization.

Responsibilities include designing learning solutions, delivering instructor-led and virtual training, conducting audits,

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.

Responsibilities

• Build Learning Solutions: Design and develop technical training, job aids, claim scenarios, assessments, and learning resources. Translate audit findings, regulatory changes, and business initiatives into practical learning solutions.
• Deliver Training & Develop Talent: Facilitate instructor-led and virtual learning; lead technical claims, compliance, quality, and operational training initiatives.
• Identify Opportunities for Improvement: Conduct audits and quality reviews to assess adherence to standards; analyze trends and root causes to identify development opportunities.
• Measure Impact: Evaluate training effectiveness through audits, assessments, feedback, and performance results; provide leadership with insights on trends and learning outcomes.
• Partner Across Claims: Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners on goals and transformation initiatives.

Skills

Policy interpretation

Regulatory compliance

Claim audits

Training delivery

Xactimate proficiency

Communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Xactimate

Workday Learning

SharePoint

Job description

Assurant seeks an experienced property claims professional to build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development. You’ll combine claims expertise with training, coaching, and quality analysis to identify performance opportunities and influence claims excellence across the organization.

Responsibilities include designing learning solutions, delivering instructor-led and virtual training, conducting audits,