Senior Claims Training Leader

Frontline Insurance; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Pet insurance

Job summary

Frontline Insurance is seeking a Claims Training Manager to lead a team of trainers, design curriculum, and deliver programs for complex property and casualty claims. You will partner with Quality Assurance and Claims leadership to identify training needs and drive efficiency.

The role requires extensive claims experience, strong communication skills, and the ability to manage multiple projects with tight deadlines. Expect travel for in-person sessions and catastrophe response as needed.

Qualifications

• 12+ years of property and casualty claims experience with prior claims training and management.
• Experience in curriculum creation, facilitation, and evaluation.
• Strong verbal and written communication, facilitation, and coaching skills.
• Advanced knowledge of claim processes, procedures, statutes, and regulations.
• Ability to manage multiple projects, deadlines, and priorities.

Responsibilities

• Lead, coach, and develop the Training Team; provide guidance and performance feedback.
• Oversee creation, development, and delivery of training programs for claims.
• Schedule and facilitate in-person and virtual training on claims processes and systems.
• Monitor effectiveness of training, drive continuous improvement, and measure learner engagement.
• Ensure training materials reflect current practices and regulatory requirements.
• Manage projects, deadlines, resources, and coordination with stakeholders.
• Travel as needed for training delivery and catastrophe response.

Skills

Leadership

Communication

Facilitation

Coaching

Analytical thinking

Project management

Team motivation

Education

MBA

ACI/CPCU designation

Tools

Xactimate

XactAnalysis

XactContents

Guidewire

PowerBI

Job description

Frontline Insurance is seeking a Claims Training Manager to lead a team of trainers, design curriculum, and deliver programs for complex property and casualty claims. You will partner with Quality Assurance and Claims leadership to identify training needs and drive efficiency.

The role requires extensive claims experience, strong communication skills, and the ability to manage multiple projects with tight deadlines. Expect travel for in-person sessions and catastrophe response as needed.