Property Claims Learning Architect

Assurant, Inc.; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Assurant, Inc. is seeking an experienced property claims professional to help build and deliver technical learning programs across the organization. You will combine claims expertise with training, coaching, and quality analysis to enhance handling quality, regulatory compliance, and customer outcomes.

In this role, you will design learning solutions, facilitate instructor-led and virtual sessions, conduct audits, analyze trends, and partner with Claims leadership to drive performance and growth.

Qualifications

• High school diploma or equivalent.
• Adjuster license is required.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.
• Working knowledge of claims systems and estimating platforms such as Xactimate.
• Strong communication, facilitation, analytical, and organizational skills.

Responsibilities

• Build Learning Solutions: Design and develop technical training, job aids, claim scenarios, assessments, and learning resources.
• Deliver Training & Develop Talent: Facilitate instructor-led and virtual learning experiences; lead technical training initiatives; support associate growth.
• Identify Opportunities for Improvement: Conduct claim file audits and quality reviews; analyze trends and root causes; provide actionable recommendations.
• Measure Impact: Evaluate training effectiveness through audits, assessments, feedback, and performance results; refine content and delivery.
• Partner Across Claims: Collaborate with Claims leadership, Quality & Compliance, Operations and partners to support organizational goals and transform processes.

Skills

Adjuster license

5+ years property claims

Training delivery

Quality audits

Regulatory compliance

Education

Bachelor's degree

Tools

Xactimate

Job description

Assurant, Inc. is seeking an experienced property claims professional to help build and deliver technical learning programs across the organization. You will combine claims expertise with training, coaching, and quality analysis to enhance handling quality, regulatory compliance, and customer outcomes.

In this role, you will design learning solutions, facilitate instructor-led and virtual sessions, conduct audits, analyze trends, and partner with Claims leadership to drive performance and growth.