Property Claims Leader: Train, Coach & Elevate Outcomes

American Bankers Insurance Company of Florida; United States; Remote; USD 88,000 - 147,000; Full time

Job summary

Assurant is seeking a dynamic Property Claims Manager to lead a team of property claims adjusters. You will coach on homeowners and condo coverage, estimate writing, and claim quality, while guiding sound coverage decisions and customer communication.

You will use performance data to identify trends, develop structured training, and ensure the team adapts to new tools and workflows, partnering with leadership to improve outcomes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• P&C Adjuster’s license required.
• 3+ years property claims experience.
• 2+ years people management/leadership experience.
• Strong homeowners property claims knowledge and coverage interpretation.
• Experience using Xactimate to review or write property or contents estimates.
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar tools.
• Experience delivering formal training programs for claims adjusters.
• Ability to lead through change while keeping teams engaged.

Responsibilities

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claims.
• Use performance data to identify trends and coaching opportunities.
• Help build and deliver structured training programs for adjusters.
• Assist team with new tools, workflows, and business priorities.
• Partner with claims leaders to improve training and processes.

Skills

People leadership

Coaching

Coverage interpretation

Customer communication

Change leadership

Education

Bachelor’s degree or equivalent experience

P&C Adjuster's License

Tools

Xactimate

XactContents

ClaimXperience

Guidewire Live Boards

Job description

Assurant is seeking a dynamic Property Claims Manager to lead a team of property claims adjusters. You will coach on homeowners and condo coverage, estimate writing, and claim quality, while guiding sound coverage decisions and customer communication.

You will use performance data to identify trends, develop structured training, and ensure the team adapts to new tools and workflows, partnering with leadership to improve outcomes.