Claims Training Specialist

American Bankers Insurance Company of Florida; United States; Remote; USD 65,000 - 108,000; Full time

Job summary

Assurant seeks an experienced property claims professional to build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development. You’ll combine claims expertise with training, coaching, and quality analysis to identify performance opportunities and influence claims excellence across the organization.

Responsibilities include designing learning solutions, delivering instructor-led and virtual training, conducting audits,

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.

Responsibilities

• Build Learning Solutions: Design and develop technical training, job aids, claim scenarios, assessments, and learning resources. Translate audit findings, regulatory changes, and business initiatives into practical learning solutions.
• Deliver Training & Develop Talent: Facilitate instructor-led and virtual learning; lead technical claims, compliance, quality, and operational training initiatives.
• Identify Opportunities for Improvement: Conduct audits and quality reviews to assess adherence to standards; analyze trends and root causes to identify development opportunities.
• Measure Impact: Evaluate training effectiveness through audits, assessments, feedback, and performance results; provide leadership with insights on trends and learning outcomes.
• Partner Across Claims: Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners on goals and transformation initiatives.

Skills

Policy interpretation

Regulatory compliance

Claim audits

Training delivery

Xactimate proficiency

Communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Xactimate

Workday Learning

SharePoint

Job description

Help Shape the Future of Claims Learning

We're seeking an experienced property claims professional to help build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development. In this role, you'll combine deep claims expertise with training, coaching, and quality analysis to identify performance opportunities, develop learning solutions, and influence claims excellence across the organization.

What You’ll Do

• Build Learning Solutions Design and develop technical training, job aids, claim scenarios, assessments, and learning resources. Translate audit findings, regulatory changes, and business initiatives into practical learning solutions. Support onboarding, continuing education, and performance improvement programs.
• Deliver Training & Develop Talent Facilitate engaging instructor-led and virtual learning experiences. Lead technical claims, compliance, quality, and operational training initiatives. Serve as a trusted resource supporting associate growth and capability development.
• Identify Opportunities for Improvement Conduct claim file audits and quality reviews to assess adherence to claim handling standards, policy provisions, and regulatory requirements. Analyze trends, performance gaps, and root causes to identify development opportunities. Provide actionable recommendations that improve quality, compliance, and operational performance.
• Measure Impact Evaluate training effectiveness through audits, assessments, feedback, and performance results. Monitor improvement efforts and continuously refine learning content and delivery methods. Provide leadership with insights on trends, risks, and learning outcomes.
• Partner Across Claims Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners to support organizational goals. Support regulatory, system, process, and business transformation initiatives. Serve as a subject matter expert on claims quality, compliance, and learning effectiveness.

Required Qualifications

• High school diploma or equivalent.
• Adjuster license is required.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.
• Working knowledge of claims systems and estimating platforms such as Xactimate.
• Strong communication, facilitation, analytical, and organizational skills.

Preferred Qualifications

• Bachelor's degree.
• Homeowners or property claims expertise.
• Experience in quality assurance, compliance, audit, or learning and development functions.
• Instructional design, training, coaching, quality, or compliance certifications.
• Experience with Workday Learning and SharePoint.
• Experience supporting large-scale operational or organizational change initiatives.
• Xactimate Level 1 certification.

Why Consider This Opportunity?

This newly created role offers the opportunity to help build a long-term technical claims learning capability, influence claims quality and compliance, and make a broad organizational impact without direct people management.

The role is ideal for a highly respected claims professional looking to leverage their expertise in a new way while helping shape the future of claims development.

Pay Range: $64,900.00 - $108,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant.

Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service.

An ability to innovate in practical ways.

And a willingness to take chances.

We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.