Claims Training Manager

Lemery Connects Recruiting & Consulting; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Lemery Connects Recruiting & Consulting is seeking an experienced Claims Training Manager to lead the development and delivery of training for property and casualty claims professionals. This remote role includes travel to the Florida office and requires a seasoned leader capable of driving education across the organization.

You will manage a training team, design curricula, collaborate with Claims and Quality teams, and ensure high-quality claim handling through effective programs and materials.

Qualifications

• 10+ years of property & casualty claims experience, including training and leadership.
• Field claims experience preferred.
• Strong knowledge of claims processes, insurance regulations, and policy interpretation.
• Experience developing training curriculum and facilitating adult learning.

Responsibilities

• Lead, coach, and develop the Claims Training team.
• Design, implement, and continuously improve claims training programs.
• Partner with Claims leadership and Quality Assurance to identify training needs.
• Develop and maintain training materials reflecting current claims practices and regulations.
• Deliver virtual and in-person training on claims processes, systems, and compliance requirements.
• Evaluate training effectiveness and implement improvements.
• Promote consistency in claim handling and serve as a subject matter expert.
• Manage multiple projects, priorities, and training initiatives.

Skills

Leadership

Training design

Adult learning

Communication

Organizational skills

Tools

Xactimate

XactAnalysis

Guidewire

Power BI

Microsoft Office

Job description

Location: Remote, with travel to FL office

Salary: $90,000–$110,000 annually

About the Role

Our client is seeking an experienced Claims Training Manager to lead the development and delivery of training programs for property and casualty claims professionals. This leadership role is responsible for managing the training team, improving claims education, partnering with Claims and Quality teams, and ensuring consistent, high-quality claim handling across the organization.

Key Responsibilities

• Lead, coach, and develop the Claims Training team.
• Design, implement, and continuously improve claims training programs.
• Partner with Claims leadership and Quality Assurance to identify training needs.
• Develop and maintain training materials that reflect current claims practices and regulations.
• Deliver virtual and in-person training on claims processes, systems, and compliance requirements.
• Evaluate training effectiveness and implement improvements.
• Promote consistency in claim handling and serve as a subject matter expert.
• Manage multiple projects, priorities, and training initiatives.

Qualifications

• 10+ years of property & casualty claims experience, including claims training and leadership.
• Field claims experience preferred.
• Strong knowledge of claims processes, insurance regulations, and policy interpretation.
• Experience developing training curriculum and facilitating adult learning.
• Proficiency with Xactimate, XactAnalysis, Guidewire, Power BI, and Microsoft Office.
• Excellent leadership, communication, and organizational skills.

Additional Information

• Fully remote position with occasional travel as needed.
• Salary range: $90,000–$110,000, based on experience and qualifications.
• Must be able to obtain and maintain required adjuster licenses.
• Occasional extended hours or travel may be required during catastrophe events or other business needs.