Claims Training Specialist

Assurant, Inc.; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Assurant, Inc. is seeking an experienced property claims professional to help build and deliver technical learning programs across the organization. You will combine claims expertise with training, coaching, and quality analysis to enhance handling quality, regulatory compliance, and customer outcomes.

In this role, you will design learning solutions, facilitate instructor-led and virtual sessions, conduct audits, analyze trends, and partner with Claims leadership to drive performance and growth.

Qualifications

• High school diploma or equivalent.
• Adjuster license is required.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.
• Working knowledge of claims systems and estimating platforms such as Xactimate.
• Strong communication, facilitation, analytical, and organizational skills.

Responsibilities

• Build Learning Solutions: Design and develop technical training, job aids, claim scenarios, assessments, and learning resources.
• Deliver Training & Develop Talent: Facilitate instructor-led and virtual learning experiences; lead technical training initiatives; support associate growth.
• Identify Opportunities for Improvement: Conduct claim file audits and quality reviews; analyze trends and root causes; provide actionable recommendations.
• Measure Impact: Evaluate training effectiveness through audits, assessments, feedback, and performance results; refine content and delivery.
• Partner Across Claims: Collaborate with Claims leadership, Quality & Compliance, Operations and partners to support organizational goals and transform processes.

Skills

Adjuster license

5+ years property claims

Training delivery

Quality audits

Regulatory compliance

Education

Bachelor's degree

Tools

Xactimate

Job description

Help Shape the Future of Claims Learning

We're seeking an experienced property claims professional to help build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development.

In this role, you'll combine deep claims expertise with training, coaching, and quality analysis to identify performance opportunities, develop learning solutions, and influence claims excellence across the organization.

What You'll Do

Build Learning Solutions

• Design and develop technical training, job aids, claim scenarios, assessments, and learning resources.
• Translate audit findings, regulatory changes, and business initiatives into practical learning solutions.
• Support onboarding, continuing education, and performance improvement programs.

Deliver Training & Develop Talent

• Facilitate engaging instructor-led and virtual learning experiences.
• Lead technical claims, compliance, quality, and operational training initiatives.
• Serve as a trusted resource supporting associate growth and capability development.

Identify Opportunities for Improvement

• Conduct claim file audits and quality reviews to assess adherence to claim handling standards, policy provisions, and regulatory requirements.
• Analyze trends, performance gaps, and root causes to identify development opportunities.
• Provide actionable recommendations that improve quality, compliance, and operational performance.

Measure Impact

• Evaluate training effectiveness through audits, assessments, feedback, and performance results.
• Monitor improvement efforts and continuously refine learning content and delivery methods.
• Provide leadership with insights on trends, risks, and learning outcomes.

Partner Across Claims

• Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners to support organizational goals.
• Support regulatory, system, process, and business transformation initiatives.
• Serve as a subject matter expert on claims quality, compliance, and learning effectiveness.

Required Qualifications

• High school diploma or equivalent.
• Adjuster license is required.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.
• Working knowledge of claims systems and estimating platforms such as Xactimate.
• Strong communication, facilitation, analytical, and organizational skills.

Preferred Qualifications

• Bachelor's degree.
• Homeowners or property claims expertise.
• Experience in quality assurance, compliance, audit, or learning and development functions.
• Instructional design, training, coaching, quality, or compliance certifications.
• Experience with Workday Learning and SharePoint.
• Experience supporting large-scale operational or organizational change initiatives.
• Xactimate Level 1 certification

Why Consider This Opportunity?

This newly created role offers the opportunity to help build a long-term technical claims learning capability, influence claims quality and compliance, and make a broad organizational impact without direct people management. The role is ideal for a highly respected claims professional looking to leverage their expertise in a new way while helping shape the future of claims development.