Citizen Requests Specialist – Affidavits & Records

Verra Mobility Corporation; Phoenix (AZ); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Verra Mobility is a global leader in smart mobility, seeking a detail-oriented professional to evaluate and process high volumes of customer and citizen requests in accordance with business rules and statutes. The role requires maintaining accurate records and meeting SLAs, with in-office presence 2–3 days per week to support mail handling and on-site operations.

You will develop a strong understanding of customer-specific requirements, ensure data accuracy, and coordinate with internal teams to

Responsabilidades

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.
• Sort, scan, and process incoming mail correspondence, requiring an in-office presence 2–3 days per week based on business needs to support mail handling and other on-site operational requirements.

Descripción del empleo

Verra Mobility is a global leader in smart mobility, seeking a detail-oriented professional to evaluate and process high volumes of customer and citizen requests in accordance with business rules and statutes. The role requires maintaining accurate records and meeting SLAs, with in-office presence 2–3 days per week to support mail handling and on-site operations.

You will develop a strong understanding of customer-specific requirements, ensure data accuracy, and coordinate with internal teams to