Citizen Services Data Entry Specialist

Verra Mobility Corporation; Phoenix (AZ); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented Data Entry Associate to handle high volumes of customer and citizen requests. The role emphasizes accuracy, timely processing, and adherence to business rules and SLAs.

Ideal candidates will have 1+ years of data entry experience, strong communication skills, and solid MS Office proficiency. The position supports work-from-office or home-based work arrangements, with background checks and drug screening as part of the hiring process.

Qualifications

• High School Diploma or Equivalent.
• Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Data Entry 40 wpm.
• Strong communication, both verbal and written.
• 1+ years of data entry experience required.

Responsibilities

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.

Skills

Data entry 40 wpm

Verbal & written communication

Independent problem solving

English communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

SharePoint

Excel

Job description

Verra Mobility is seeking a detail-oriented Data Entry Associate to handle high volumes of customer and citizen requests. The role emphasizes accuracy, timely processing, and adherence to business rules and SLAs.

Ideal candidates will have 1+ years of data entry experience, strong communication skills, and solid MS Office proficiency. The position supports work-from-office or home-based work arrangements, with background checks and drug screening as part of the hiring process.