Affidavit Specialist

Verra Mobility; Mesa (AZ); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented Data Entry Specialist to process high volumes of citizen and customer requests with accuracy. The role requires strong English communication, proficiency in Microsoft Office, and the ability to work both in the office and from home.

Prior data entry experience and the ability to sit or stand for extended periods are important assets. You will handle inquiries, maintain records, and ensure SLA adherence while collaborating with internal teams and

Qualifications

• Data entry at 40 wpm required.
• Strong written and verbal communication skills.
• Must communicate effectively in English; bilingual in English/Spanish is a plus.

Responsibilities

• Evaluate and process high volumes of customer and citizen requests.
• Develop understanding of customer-specific business rules to ensure timely processing.
• Ensure work meets business requirements and company standards.
• Review work for accuracy and resolve missing or incorrect information.
• Identify and escalate complex requests or SLA risks to leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests from internal teams as required.
• Meet or exceed SLAs, quality standards, and performance expectations.
• Maintain accurate documentation and records of work and correspondence.

Skills

Data entry 40 wpm

Strong communication

English language proficiency

Sit/stand for long periods

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Outlook, SharePoint, Excel)

Job description

Who we are…Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Who we are…Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview:

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.

Qualifications:

• Qualifications
• High School Diploma or Equivalent
• Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
• Data Entry 40 wpm
• Strong communication, both verbal and written
• 1+ years of data entry experience required
• Demonstrated ability to work and problem solve independently as well as recognize when to elevate issues
• Make sound decisions and accept / act upon constructive feedback
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments
• Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
• Must be able to operate effectively and reliably in office and/or at home
• Drug Test, Background Check and Fingerprint are required
• Capable of sitting or standing for extended periods will be a requirement
• Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shift)

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.