Remote Document & Data Entry Specialist

verramobility; Phoenix (AZ); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented coordinator to evaluate and process high volumes of customer and citizen requests in alignment with business rules. The role emphasizes accurate processing, timely resolution of missing information, and escalation of complex issues to leadership.

Strong communication and data-entry speed are essential. Candidates must be able to work effectively in an office or home environment, pass required screenings, and maintain documentation while meeting SLAs

Qualifications

• High School Diploma or Equivalent.
• Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Data Entry 40 wpm.
• Strong communication, both verbal and written.
• 1+ years of data entry experience required.
• Demonstrated ability to work and problem solve independently as well as recognize when to elevate issues.
• Make sound decisions and accept / act upon constructive feedback.
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
• Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
• Must be able to operate effectively and reliably in office and/or at home.
• Drug Test, Background Check and Fingerprint are required.
• Capable of sitting or standing for extended periods will be a requirement.
• Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts).

Responsibilities

• Evaluate and process high volumes of customer and citizen requests.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.

Skills

Data Entry

Communication

Independent problem solving

Bilingual English/Spanish (plus)

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

SharePoint

Excel

Job description

Verra Mobility is seeking a detail-oriented coordinator to evaluate and process high volumes of customer and citizen requests in alignment with business rules. The role emphasizes accurate processing, timely resolution of missing information, and escalation of complex issues to leadership.

Strong communication and data-entry speed are essential. Candidates must be able to work effectively in an office or home environment, pass required screenings, and maintain documentation while meeting SLAs