Affidavit Specialist I AZ_Phoenix_Office

Verra Mobility Corporation; Phoenix (AZ); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Verra Mobility is a global leader in smart mobility, seeking a detail-oriented professional to evaluate and process high volumes of customer and citizen requests in accordance with business rules and statutes. The role requires maintaining accurate records and meeting SLAs, with in-office presence 2–3 days per week to support mail handling and on-site operations.

You will develop a strong understanding of customer-specific requirements, ensure data accuracy, and coordinate with internal teams to

Responsabilidades

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.
• Sort, scan, and process incoming mail correspondence, requiring an in-office presence 2–3 days per week based on business needs to support mail handling and other on-site operational requirements.

Descripción del empleo

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.
• Sort, scan, and process incoming mail correspondence, requiring an in-office presence 2–3 days per week based on business needs to support mail handling and other on-site operational requirements.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.