Affidavit & Compliance Specialist

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented team member to evaluate and process high volumes of customer and citizen requests in accordance with our business rules and procedures. You will develop a strong understanding of client-specific requirements to ensure timely and accurate processing and maintain documentation.

The role requires coordinating with internal teams, meeting SLAs, and providing exceptional service while working on-site 2–3 days per week to support mail handling and other

Qualifications

• Experience handling high volumes of requests in a fast-paced environment.
• Ability to follow complex rules and procedures and maintain accuracy.

Responsibilities

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
• Identify and elevate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams as required.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.
• Sort, scan, and process incoming mail correspondence, requiring an in-office presence 2–3 days per week based on business needs to support mail handling and other on-site operational requirements.

Skills

Customer service

Data entry

Attention to detail

Communication

Job description

Verra Mobility is seeking a detail-oriented team member to evaluate and process high volumes of customer and citizen requests in accordance with our business rules and procedures. You will develop a strong understanding of client-specific requirements to ensure timely and accurate processing and maintain documentation.

The role requires coordinating with internal teams, meeting SLAs, and providing exceptional service while working on-site 2–3 days per week to support mail handling and other