Citizen Experience Specialist — Government Programs

Maximus; Sydney (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, status, and guidelines.

Diligent documentation and privacy compliance are required, with escalation of complex issues when necessary. Working in a mission-driven environment, you will contribute to public-sector initiatives, gain exposure to modernization efforts, and

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document interactions and maintain compliance with privacy standards.
• Escalate complex issues when needed to ensure issue resolution.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, status, and guidelines.

Diligent documentation and privacy compliance are required, with escalation of complex issues when necessary. Working in a mission-driven environment, you will contribute to public-sector initiatives, gain exposure to modernization efforts, and