Citizen Services Specialist — Government Programs

Maximus; New Mexico; On-site; USD 36,000 - 52,000; Full time

Job summary

Maximus seeks a Customer Service Representative to support large-scale government programs in the United States. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.

Job description

Maximus seeks a Customer Service Representative to support large-scale government programs in the United States. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.