Citizen Experience Specialist – Government Programs

Maximus; Berino (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and

Qualifications

• Handle inbound calls, emails, and chats from citizens and program participants.

Responsibilities

• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document interactions with citizens and program participants.
• Escalate complex issues when needed.
• Follow compliance and privacy standards.

Skills

Customer service

Communication skills

Problem solving

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and