Citizen Experience Advocate for Government Programs

Maximus; Durant (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and program guidelines.

This role emphasizes documentation, strict privacy standards, and escalation of complex issues. You will work in a mission-driven environment to improve citizen experiences and public-service operations.

Qualifications

• Inbound calls, emails, and chats from citizens and program participants

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants
• Provide timely, accurate information on eligibility, application status, and program guidelines
• Document all interactions and escalate complex issues when needed

Skills

Customer service

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and program guidelines.

This role emphasizes documentation, strict privacy standards, and escalation of complex issues. You will work in a mission-driven environment to improve citizen experiences and public-service operations.