CIC Operations & Innovation Lead (3D Printing)

3D Systems Corporation; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

401(k) match

Health & wellness plans

Global team

Talent development

Job summary

3D Systems Corporation in Rock Hill, SC, seeks is a hands-on Customer Innovation Center (CIC) Manager to lead operations, strategy, and customer engagements for the Rock Hill CIC. You will oversee staffing, projects, and cross-functional collaboration to demonstrate 3D printing solutions and value to customers.

This role requires manufacturing leadership, strong operational expertise, and a passion for delivering compelling customer experiences in a showroom and innovation hub environment, with

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7+ years of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems, operational metrics, and continuous improvement.
• Hands-on experience with prototyping, model development, or production environments.
• Experience leading teams and managing operational resources.
• Proficiency with 3D CAD software is a plus.
• Additive manufacturing experience (SLA,SLS,MJP,DLP, etc.) preferred.

Responsibilities

• Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality, and equipment maintenance.
• Manage customer benchmarking projects, ensuring parts are delivered on time, within quality standards, and aligned with customer requirements.
• Partner with Sales, Applications Engineering, Product Management, and other stakeholders to support customer engagement and business growth.
• Coordinate CIC resources across multiple projects and stakeholders.
• Implement and maintain quality systems and operational processes to drive efficiency and consistency.
• Deliver customer demonstrations, workshops, training sessions, and application reviews that highlight 3D printing capabilities and value.
• Lead, develop, and grow a high-performing technical team.
• Collaborate with other CIC locations to share best practices and improve operational performance.
• Manage external partners and suppliers supporting post-processing and value-added services.
• Support product development efforts by providing customer feedback and real-world application insights.

Skills

Operations management

Team leadership

Quality systems

Continuous improvement

Prototyping / AM

CAD software

Education

Bachelor's degree or equivalent

Tools

3D CAD software

Additive manufacturing equipment familiarity

Job description

3D Systems Corporation in Rock Hill, SC, seeks is a hands-on Customer Innovation Center (CIC) Manager to lead operations, strategy, and customer engagements for the Rock Hill CIC. You will oversee staffing, projects, and cross-functional collaboration to demonstrate 3D printing solutions and value to customers.

This role requires manufacturing leadership, strong operational expertise, and a passion for delivering compelling customer experiences in a showroom and innovation hub environment, with