CIC Operations & Innovation Lead

3D Systems Corporation; Rock Hill (SC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays and PTO

401(k) matching

Health & wellness plans

Global team

Innovative culture

Talent development

Engagement programs

Job summary

3D Systems Corporation seeks a hands-on Customer Innovation Center (CIC) Manager to lead the Rock Hill CIC operations, strategy and customer engagement. You will oversee staffing, projects and showrooms, delivering demonstrations and workshops that showcase our 3D printing capabilities.

The role requires strong manufacturing leadership, deep process knowledge, and a passion for customer experience. Travel is ~10–20% and you will work with global teams to share best practices.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5-7+ years of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems and metrics.
• Hands-on prototyping or production environment experience.
• Experience leading teams and managing resources.
• 3D CAD proficiency is a plus.
• Additive manufacturing experience preferred.

Responsibilities

• Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality and equipment maintenance.
• Manage customer benchmarking projects, ensuring on-time delivery within quality standards and aligned with requirements.
• Partner with Sales, Applications Engineering, Product Management and others to support customer engagement and growth.
• Coordinate CIC resources across projects and stakeholders.
• Implement and maintain quality systems and processes to drive efficiency and consistency.
• Deliver demonstrations, workshops, training sessions and application reviews showing 3D printing value.
• Lead, develop and grow a high-performing technical team.
• Collaborate with other CIC locations to share best practices and improve performance.
• Manage external partners and suppliers supporting post-processing and value-added services.
• Support product development with customer feedback and real-world insights.

Skills

Manufacturing operations

Team leadership

Prototyping

3D CAD

Additive manufacturing

Education

Bachelor's degree or equivalent experience

Tools

3D CAD software

Job description

3D Systems Corporation seeks a hands-on Customer Innovation Center (CIC) Manager to lead the Rock Hill CIC operations, strategy and customer engagement. You will oversee staffing, projects and showrooms, delivering demonstrations and workshops that showcase our 3D printing capabilities.

The role requires strong manufacturing leadership, deep process knowledge, and a passion for customer experience. Travel is ~10–20% and you will work with global teams to share best practices.