Customer Innovation Center Supervisor

Morgan Stanley; Rock Hill (SC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Pay

Paid Leave (US ONLY)

401(k)

Comprehensive Health & Wellness Plans

Global Team

Innovative Culture

Talent Development

Connection & Engagement Opportunities

Job summary

3D Systems' Rock Hill Customer Innovation Center seeks a hands-on CIC Manager to lead operations, strategy, and customer engagement for our Rock Hill facility that showcases additive manufacturing capabilities and real-world applications.

You will oversee operations, quality, scheduling, and cross-functional collaboration, deliver demonstrations and training, manage a high-performing technical team, and collaborate with other locations to share best practices.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5-7+ year's of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems, operational metrics, and continuous improvement.
• Hands-on experience with prototyping, model development, or production environments.
• Experience leading teams and managing operational resources.
• Proficiency with 3D CAD software is a plus.
• Experience managing manufacturing service bureaus or contract manufacturing operations is a plus.

Responsibilities

• Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality, and equipment maintenance.
• Manage customer benchmarking projects, ensuring parts are delivered on time, within quality standards, and aligned with customer requirements.
• Partner with Sales, Applications Engineering, Product Management, and other stakeholders to support customer engagement and business growth.
• Coordinate CIC resources across multiple projects and stakeholders.
• Implement and maintain quality systems and operational processes to drive efficiency and consistency.
• Deliver customer demonstrations, workshops, training sessions, and application reviews that highlight 3D printing capabilities and value.
• Lead, develop, and grow a high-performing technical team.
• Collaborate with other CIC locations to share best practices and improve operational performance.
• Manage external partners and suppliers supporting post-processing and value-added services.
• Support product development efforts by providing customer feedback and real-world application insights.

Skills

5-7+ years manufacturing operations

Manufacturing processes knowledge

Quality systems

Operational metrics

Continuous improvement

Prototyping/production experience

Team leadership

3D CAD software

Education

Bachelor's degree or equivalent

Job description

Customer Innovation Center Supervisor - 2600007H

Description

About the Role:

We are seeking a hands-on Customer Innovation Center (CIC) Manager to lead the operations, strategy, and customer engagement activities of our Rock Hill CIC. This facility serves as a customer-facing demonstration and benchmarking center, where additive manufacturing experts develop and validate real-world applications that showcase the quality, performance, and business value of our 3D printing solutions.

In this role, you will oversee CIC operations, technical and quality resources, customer benchmarking projects, and cross-functional collaboration while helping customers bridge the gap between prototype validation and scaled manufacturing. You will also ensure the CIC operates as an effective showroom, innovation hub, and technical resource for internal and external stakeholders.

This position requires strong manufacturing leadership, operational expertise, and a passion for delivering compelling customer experiences. Travel is approximately 10-20%.

What’s In It For You!

• Competitive Pay: Our employeesare the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY):Enjoy time away from work with Company paid holidays, flexible working schedules,flexible paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
• 401(k):Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans:We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.
• Global Team:With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture:Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development:At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities:We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do:

Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality, and equipment maintenance.

Manage customer benchmarking projects, ensuring parts are delivered on time, within quality standards, and aligned with customer requirements.

Partner with Sales, Applications Engineering, Product Management, and other stakeholders to support customer engagement and business growth.

Coordinate CIC resources across multiple projects and stakeholders.

Implement and maintain quality systems and operational processes to drive efficiency and consistency.

Deliver customer demonstrations, workshops, training sessions, and application reviews that highlight 3D printing capabilities and value.

Lead, develop, and grow a high-performing technical team.

Collaborate with other CIC locations to share best practices and improve operational performance.

Manage external partners and suppliers supporting post-processing and value-added services.

Support product development efforts by providing customer feedback and real-world application insights.

What You Will Bring:

• Bachelor's degree or equivalent experience required.
• 5-7+ year's of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems, operational metrics, and continuous improvement.
• Hands-on experience with prototyping, model development, or production environments.
• Experience leading teams and managing operational resources.
• Proficiency with 3D CAD software is a plus.
• Experience managing manufacturing service bureaus or contract manufacturing operations is a plus.

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

US-SC-Rock Hill

Work Locations

USA-SC-Rock Hill-Corporate 333 Three D Systems Circle Rock Hill 29732

Travel

Yes, 10 % of the Time

Type of Position : Employee

Job Posting

Sep 23, 2026, 3:49:31 PM

About 3D Systems

3D Systems provides the most advanced and comprehensive 3D digital design and fabrication solutions available today, including 3D printers, print materials and cloud-sourced custom parts. Its powerful ecosystem transforms entire industries by empowering professionals and consumers everywhere to bring their ideas to life using its vast material selection, including plastics, metals, ceramics and edibles. Our leading personalized medicine capabilities save lives and include end-to-end simulation, training and planning, and printing of surgical instruments and devices for personalized surgery and patient specific medical and dental devices. Its democratized 3D digital design, fabrication and inspection products provide seamless interoperabilityand incorporate the latest immersive computing technologies. Our products and services disrupt traditional methods, deliver improved results and empower its customers to .manufacture the future now