3D Printing Applications Engineer & Trainer

3D Systems Corporation; Rock Hill (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off (US)

401(k) with employer matching

Health, dental, vision plans

Short-term and long-term disability

Life insurance

Global Rock Hill HQ and team

Talent development programs

Job summary

3D Systems Corporation in Rock Hill, SC seeks a Services Application Engineer to provide expert remote troubleshooting, application support, and training. You will optimize print parameters, resolve complex challenges, and collaborate with customers and cross-functional teams.

This role requires 3+ years in application engineering, travel up to 50%, and a passion for additive manufacturing. You will develop training materials, support product launches, and build lasting customer relationships

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• 3+ years of experience as an Application Engineer or in a similar technical support role.
• Strong technical aptitude with a passion for emerging technologies, applications, and industry trends.
• Proven ability to manage complex customer situations, resolve issues, and identify new business opportunities.
• Expert knowledge of technical products and solutions, with the ability to support complex customer environments.
• Strong relationship-building, leadership, planning, and time management skills.
• Ability to travel 25-50% and maintain a flexible schedule to support business needs.

Responsibilities

• Provide expert remote troubleshooting and application support, resolving customer issues, optimizing print parameters, and ensuring maximum system uptime.
• Support field engineers during installations, system setup, and complex technical issue resolution.
• Deliver training and technical guidance to customers, field engineers, partners, and internal teams on 3D printing hardware, software, materials, and best application practices.
• Coach field service and applications teams to effectively identify and resolve application versus hardware-related issues.
• Develop and enhance training programs, documentation, job aids, and support resources to improve the customer learning experience and adoption of 3D Systems solutions.
• Collaborate with Sales, Service, Engineering, Product Management, and R&D to support new product launches, beta testing, customer success, and continuous product improvement.
• Partner with customers to resolve complex challenges, de-escalate issues, and build strong long-term relationships.
• Provide application expertise to support sales efforts, customer evaluations, and the successful adoption of new solutions.

Skills

Troubleshooting remote

Training delivery

Customer relationship management

Technical guidance

Remote support

Education

Bachelor's degree in Engineering or related field

Bachelor's degree in Additive Manufacturing or related discipline

Tools

AutoCAD

SOLIDWORKS

Autodesk

3D Sprint

Job description

3D Systems Corporation in Rock Hill, SC seeks a Services Application Engineer to provide expert remote troubleshooting, application support, and training. You will optimize print parameters, resolve complex challenges, and collaborate with customers and cross-functional teams.

This role requires 3+ years in application engineering, travel up to 50%, and a passion for additive manufacturing. You will develop training materials, support product launches, and build lasting customer relationships