Customer Innovation Center Supervisor

3D Systems Corporation; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

401(k) match

Health & wellness plans

Global team

Talent development

Job summary

3D Systems Corporation in Rock Hill, SC, seeks is a hands-on Customer Innovation Center (CIC) Manager to lead operations, strategy, and customer engagements for the Rock Hill CIC. You will oversee staffing, projects, and cross-functional collaboration to demonstrate 3D printing solutions and value to customers.

This role requires manufacturing leadership, strong operational expertise, and a passion for delivering compelling customer experiences in a showroom and innovation hub environment, with

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7+ years of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems, operational metrics, and continuous improvement.
• Hands-on experience with prototyping, model development, or production environments.
• Experience leading teams and managing operational resources.
• Proficiency with 3D CAD software is a plus.
• Additive manufacturing experience (SLA,SLS,MJP,DLP, etc.) preferred.

Responsibilities

• Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality, and equipment maintenance.
• Manage customer benchmarking projects, ensuring parts are delivered on time, within quality standards, and aligned with customer requirements.
• Partner with Sales, Applications Engineering, Product Management, and other stakeholders to support customer engagement and business growth.
• Coordinate CIC resources across multiple projects and stakeholders.
• Implement and maintain quality systems and operational processes to drive efficiency and consistency.
• Deliver customer demonstrations, workshops, training sessions, and application reviews that highlight 3D printing capabilities and value.
• Lead, develop, and grow a high-performing technical team.
• Collaborate with other CIC locations to share best practices and improve operational performance.
• Manage external partners and suppliers supporting post-processing and value-added services.
• Support product development efforts by providing customer feedback and real-world application insights.

Skills

Operations management

Team leadership

Quality systems

Continuous improvement

Prototyping / AM

CAD software

Education

Bachelor's degree or equivalent

Tools

3D CAD software

Additive manufacturing equipment familiarity

Job description

About the Role:

We are seeking a hands-on Customer Innovation Center (CIC) Manager to lead the operations, strategy, and customer engagement activities of our Rock Hill CIC. This facility serves as a customer-facing demonstration and benchmarking center, where additive manufacturing experts develop and validate real-world applications that showcase the quality, performance, and business value of our 3D printing solutions. In this role, you will oversee CIC operations, technical and quality resources, customer benchmarking projects, and cross-functional collaboration while helping customers bridge the gap between prototype validation and scaled manufacturing. You will also ensure the CIC operates as an effective showroom, innovation hub, and technical resource for internal and external stakeholders. This position requires strong manufacturing leadership, operational expertise, and a passion for delivering compelling customer experiences. Travel is approximately 10-20%.

What’s In It For You!Competitive Pay:

Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.

Paid Leave (US ONLY):

Enjoy time away from work with Company paid holidays, flexible working schedules, flexible paid time off (PTO) policy.

401(k):

Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.

Comprehensive Health & Wellness Plans:

We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.

Global Team:

With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.

Innovative Culture:

Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!

Talent Development:

At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.

Connection & Engagement Opportunities:

We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do:

• Lead daily operations of the Rock Hill CIC, including staffing, scheduling, capacity planning, inventory, safety, quality, and equipment maintenance.
• Manage customer benchmarking projects, ensuring parts are delivered on time, within quality standards, and aligned with customer requirements.
• Partner with Sales, Applications Engineering, Product Management, and other stakeholders to support customer engagement and business growth.
• Coordinate CIC resources across multiple projects and stakeholders.
• Implement and maintain quality systems and operational processes to drive efficiency and consistency.
• Deliver customer demonstrations, workshops, training sessions, and application reviews that highlight 3D printing capabilities and value.
• Lead, develop, and grow a high-performing technical team.
• Collaborate with other CIC locations to share best practices and improve operational performance.
• Manage external partners and suppliers supporting post-processing and value-added services.
• Support product development efforts by providing customer feedback and real-world application insights.

What You Will Bring:

• Bachelor's degree or equivalent experience required.
• 5-7+ year's of manufacturing operations experience.
• Strong knowledge of manufacturing processes, quality systems, operational metrics, and continuous improvement.
• Hands-on experience with prototyping, model development, or production environments.
• Experience leading teams and managing operational resources.
• Proficiency with 3D CAD software is a plus.
• Additive manufacturing experience (SLA,SLS,MJP,DLP, etc.) preferred.
• Experience managing manufacturing service bureaus or contract manufacturing operations is a plus.

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary LocationUS-SC-Rock HillWork LocationsUSA-SC-Rock Hill-CorporateTravelYes, 10 % of the Time