3D Printer Field Service Engineer — Travel & Installations

3D Systems Corporation; Rock Hill (SC); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Holiday PTO

401(k) plan

Health coverage

Global team

Job summary

3D Systems Corporation is seeking a Field Service Engineer to ensure optimal operation of 3D printer hardware at customer sites. The role involves hands-on service, installation, relocation, repair, and preventive maintenance with travel to customer locations in the US.

The position offers competitive pay, PTO, 401(k), and comprehensive health plans. Primary location is Rock Hill, SC with opportunities to work across a global team.

Qualifications

• High school diploma required; AA degree from a technical school or related; Military training preferred.
• 3+ years related experience preferred.
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude.
• knowledge of electro/mechanical device repair with attention to detail.
• Requires skills in organization, problem solving, and customer relations.
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Travel required; valid driver's license and clean driving record.

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Skills

Troubleshooting

Installation

Repair

Customer relations

Communication

Education

High school diploma

AA degree in technical field

Military training

Job description

3D Systems Corporation is seeking a Field Service Engineer to ensure optimal operation of 3D printer hardware at customer sites. The role involves hands-on service, installation, relocation, repair, and preventive maintenance with travel to customer locations in the US.

The position offers competitive pay, PTO, 401(k), and comprehensive health plans. Primary location is Rock Hill, SC with opportunities to work across a global team.