Services Application Engineer

3D Systems Corporation; Rock Hill (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off (US)

401(k) with employer matching

Health, dental, vision plans

Short-term and long-term disability

Life insurance

Global Rock Hill HQ and team

Talent development programs

Job summary

3D Systems Corporation in Rock Hill, SC seeks a Services Application Engineer to provide expert remote troubleshooting, application support, and training. You will optimize print parameters, resolve complex challenges, and collaborate with customers and cross-functional teams.

This role requires 3+ years in application engineering, travel up to 50%, and a passion for additive manufacturing. You will develop training materials, support product launches, and build lasting customer relationships

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• 3+ years of experience as an Application Engineer or in a similar technical support role.
• Strong technical aptitude with a passion for emerging technologies, applications, and industry trends.
• Proven ability to manage complex customer situations, resolve issues, and identify new business opportunities.
• Expert knowledge of technical products and solutions, with the ability to support complex customer environments.
• Strong relationship-building, leadership, planning, and time management skills.
• Ability to travel 25-50% and maintain a flexible schedule to support business needs.

Responsibilities

• Provide expert remote troubleshooting and application support, resolving customer issues, optimizing print parameters, and ensuring maximum system uptime.
• Support field engineers during installations, system setup, and complex technical issue resolution.
• Deliver training and technical guidance to customers, field engineers, partners, and internal teams on 3D printing hardware, software, materials, and best application practices.
• Coach field service and applications teams to effectively identify and resolve application versus hardware-related issues.
• Develop and enhance training programs, documentation, job aids, and support resources to improve the customer learning experience and adoption of 3D Systems solutions.
• Collaborate with Sales, Service, Engineering, Product Management, and R&D to support new product launches, beta testing, customer success, and continuous product improvement.
• Partner with customers to resolve complex challenges, de-escalate issues, and build strong long-term relationships.
• Provide application expertise to support sales efforts, customer evaluations, and the successful adoption of new solutions.

Skills

Troubleshooting remote

Training delivery

Customer relationship management

Technical guidance

Remote support

Education

Bachelor's degree in Engineering or related field

Bachelor's degree in Additive Manufacturing or related discipline

Tools

AutoCAD

SOLIDWORKS

Autodesk

3D Sprint

Job description

About the Role:

The Services Application Engineer serves as a key technical resource, helping customers maximize the value of 3D Systems' printers, software, materials, and services. This role provides expert application support, troubleshooting, training, and technical guidance to optimize customer outcomes and resolve complex challenges.

Working closely with customers, service teams, subject matter experts, and cross-functional partners, the Services Application Engineer develops and delivers training programs, application support offerings, and best-practice resources while staying current on emerging technologies, industry trends, and customer needs. Success in this role requires strong technical expertise, problem-solving skills, and a passion for delivering exceptional customer experience.

What's in it for You!

• Competitive Compensation Package: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 13 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.

• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What We're Looking For:

• Provide expert remote troubleshooting and application support, resolving customer issues, optimizing print parameters, and ensuring maximum system uptime.
• Support field engineers during installations, system setup, and complex technical issue resolution.
• Deliver training and technical guidance to customers, field engineers, partners, and internal teams on 3D printing hardware, software, materials, and best application practices.
• Coach field service and applications teams to effectively identify and resolve application versus hardware-related issues.
• Develop and enhance training programs, documentation, job aids, and support resources to improve the customer learning experience and adoption of 3D Systems solutions.
• Collaborate with Sales, Service, Engineering, Product Management, and R&D to support new product launches, beta testing, customer success, and continuous product improvement.
• Partner with customers to resolve complex challenges, de-escalate issues, and build strong long-term relationships.
• Provide application expertise to support sales efforts, customer evaluations, and the successful adoption of new solutions.

Qualifications

What You'll Bring: Required Qualifications

• Bachelor's degree in Engineering or a related technical field.
• 3+ years of experience as an Application Engineer or in a similar technical support role.
• Strong technical aptitude with a passion for emerging technologies, applications, and industry trends.
• Proven ability to manage complex customer situations, resolve issues, and identify new business opportunities.
• Expert knowledge of technical products and solutions, with the ability to support complex customer environments.
• Strong relationship-building, leadership, planning, and time management skills.
• Ability to travel 25-50% and maintain a flexible schedule to support business needs.

Preferred Qualifications

• Bachelor's degree in Additive Manufacturing, Materials, Manufacturing, Mechanical Engineering, or a related discipline.
• 3+ years of experience in 3D Printing/Additive Manufacturing or a related industry.
• Experience with product design, R&D, manufacturing processes, and engineering best practices.
• Knowledge of customer operations, technical infrastructures, and production environments.
• Proficiency with CAD and engineering software, including AutoCAD, SOLIDWORKS, Autodesk, 3D Sprint, or similar platforms.

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location: US-SC-Rock Hill

Work Locations: USA-SC-Rock Hill-Corporate; 333 Three D Systems Circle; Rock Hill; 29732

Job Level: Individual Contributor

Travel: Yes, 25 % of the Time

Type of Position: Employee