Child Support Case Resolution Analyst

DGS Office of External Affairs; West Palm Beach (FL); On-site; USD 52,000 - 65,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks a Child Support Case Processing Analyst based in West Palm Beach. The role emphasizes customer support, research, and systematic case analysis to resolve issues and coordinate with internal and external partners.

Ideal candidates possess strong problem-solving abilities and experience coordinating with multiple stakeholders to ensure accurate handling of cases and financial support for children.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers).
• Customer support and problem-solving skills.
• Ability to research and resolve case issues and analyze case data.
• Experience coordinating with internal and external partners.

Responsibilities

• Provides customer support for child support cases, involving research, case analysis, and coordination with internal and external partners.

Skills

Customer support

Problem solving

Research

Data analysis

Interagency coordination

Job description

The Florida Department of Revenue's Child Support Program seeks a Child Support Case Processing Analyst based in West Palm Beach. The role emphasizes customer support, research, and systematic case analysis to resolve issues and coordinate with internal and external partners.

Ideal candidates possess strong problem-solving abilities and experience coordinating with multiple stakeholders to ensure accurate handling of cases and financial support for children.