Child Support Program Case Processing Analyst - 73004080

Civicworks; Crestview (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program in Crestview is seeking a Revenue Specialist II to support and assist with court proceedings and case resolution. You will initiate and respond to requests, coordinate with internal and external partners, and research case issues to ensure timely and accurate outcomes.

The role emphasizes strong customer service, problem-solving, and the ability to analyze case data to drive informed decisions.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Strong customer support and problem-solving skills
• Ability to analyze case data and make decisions based on documentation
• Willingness to travel for court attendance and work standard business hours (8am-5pm, Monday-Friday)

Responsibilities

• Provides customer support and court assistance for child support cases.
• Initiates and responds to requests, coordinating with internal and external partners.
• Researches and resolves case issues and attends court proceedings.

Skills

Customer support

Problem solving

Case data analysis

Job description

The Child Support Program Case Processing Analyst (Revenue Specialist II) provides customer support and court assistance for child support cases within the Florida Department of Revenue. The role involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, and attending court proceedings. This is an internal agency advertisement for the Crestview location.

Key qualifications:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Strong customer support and problem-solving skills
• Ability to analyze case data and make decisions based on documentation
• Willingness to travel for court attendance and work standard business hours (8am-5pm, Monday-Friday)