Child Support Case Operations Analyst I

Socket.dev; Pensacola (FL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue's Child Support Program in Pensacola is seeking a Child Support Case Processing Consultant (Operations Analyst I). This role performs customer and team member support and emphasizes problem solving, mentoring, and case analysis.

Responsibilities include mentoring teammates, initiating and responding to requests, coordinating with partners, researching and resolving issues, gathering data to determine next steps, assisting customers, and interacting with states,

Qualifications

• Two years of experience researching and analyzing information to make decisions.
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers to resolve inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentor and train team members.
• Initiate and respond to requests.
• Coordinate with internal and external partners.
• Research and resolve case issues.
• Gather information and analyze case data to determine next steps.
• Assist customers.
• Interact with other states, employers, and partners.
• Make decisions based on case information and provided documentation.

Skills

Research & analysis

Coaching & mentoring

Customer communication

Child Support program experience

Job description

The Florida Department of Revenue's Child Support Program in Pensacola is seeking a Child Support Case Processing Consultant (Operations Analyst I). This role performs customer and team member support and emphasizes problem solving, mentoring, and case analysis.

Responsibilities include mentoring teammates, initiating and responding to requests, coordinating with partners, researching and resolving issues, gathering data to determine next steps, assisting customers, and interacting with states,