Child Support Case Support Specialist

State of Florida; Panama City (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave

Holidays

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue's Child Support Program seeks a Customer Service Representative I to assist with cases via phone, in person, chat or email. You will initiate requests, coordinate with internal and external partners, research issues, and gather data to guide next steps.

This role requires current employment with the Department, problem-solving skills, and effective communication. Working hours are 8am–5pm, Monday to Friday, with potential outside schedule.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Experience processing information

Research & analysis

Communication

Job description

The Florida Department of Revenue's Child Support Program seeks a Customer Service Representative I to assist with cases via phone, in person, chat or email. You will initiate requests, coordinate with internal and external partners, research issues, and gather data to guide next steps.

This role requires current employment with the Department, problem-solving skills, and effective communication. Working hours are 8am–5pm, Monday to Friday, with potential outside schedule.