Child Support Case Operations Manager

DGS Office of External Affairs; Largo (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Florida Department of Revenue seeks a Case Processing Manager I to supervise a team of 8-12 in a customer service environment in Largo, FL. The role focuses on coaching staff, analyzing business needs, and partnering with leadership to create operational plans to drive productivity.

The ideal candidate brings coaching experience, strong communication skills across formats, and a track record of resolving complex issues. This position requires current employment with the Department of Revenue.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring with staff development and training.
• One year of experience in conflict resolution and solving complex problems through interpersonal communication.
• Experience communicating through multiple methods (reports, public speaking, email, meetings) to diverse audiences.

Responsibilities

• Supervise a team of 8-12 operational staff in a customer service environment.
• Coach and mentor staff to improve performance and develop skills.
• Analyze business requirements and translate them into operational plans.
• Collaborate with leadership to develop plans and ensure productivity.

Skills

Team supervision

Coaching

Child Support processing

Conflict resolution

Multimodal communication

Job description

Florida Department of Revenue seeks a Case Processing Manager I to supervise a team of 8-12 in a customer service environment in Largo, FL. The role focuses on coaching staff, analyzing business needs, and partnering with leadership to create operational plans to drive productivity.

The ideal candidate brings coaching experience, strong communication skills across formats, and a track record of resolving complex issues. This position requires current employment with the Department of Revenue.