Case Processing Supervisor - Child Support

Florida; Naples (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid time off

Job summary

The Florida Department of Revenue is seeking a CASE PROCESSING MANAGER I to supervise a 9-person team in Naples, FL. The role combines administrative leadership with coaching, training, and cross-functional planning to optimize service delivery.

Experience in the Child Support Program and proven people-management skills are required. This is an Internal Agency Promotional Opportunity with standard hours and occasional after-hours work as needed.

Qualifications

• Experience in assigning work and leading teams.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in communicating through report writing, public speaking, correspondence, email, meetings, memos, etc.
• Two years of experience working in the Child Support Program.
• Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

Responsibilities

• Managing a team of 9 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Skills

Team leadership

Coaching & mentoring

Communication skills

Problem solving

Child Support program experience

Job description

The Florida Department of Revenue is seeking a CASE PROCESSING MANAGER I to supervise a 9-person team in Naples, FL. The role combines administrative leadership with coaching, training, and cross-functional planning to optimize service delivery.

Experience in the Child Support Program and proven people-management skills are required. This is an Internal Agency Promotional Opportunity with standard hours and occasional after-hours work as needed.