Child Support Case Analyst – Hybrid/Remote After Training

Business and Financial Operations; West Palm Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Part-time telework

Job summary

Florida Department of Revenue, Child Support Program in West Palm Beach, seeks a Case Processing Analyst to analyze case data, assist customers, and coordinate with partners. This full-time role runs 8am–5pm, Monday–Friday, with eligibility for part-time telework after training.

The position emphasizes researching and resolving case issues to help children receive financial support. Strong analytical, communication, and negotiation skills enhance effectiveness in this role.

Qualifications

• Experience using a computer system to process information.
• Experience researching and analyzing information to support decisions.
• Experience communicating with others to gather information.

Responsibilities

• Analyze case data and research issues to resolve customer requests.
• Coordinate with internal and external partners to process cases.
• Make decisions based on case information and documentation to support child support.

Skills

Information processing

Research & analysis

Communication

Negotiation (preferred)

Education

Education may substitute for experience

Tools

Computer systems

Job description

Florida Department of Revenue, Child Support Program in West Palm Beach, seeks a Case Processing Analyst to analyze case data, assist customers, and coordinate with partners. This full-time role runs 8am–5pm, Monday–Friday, with eligibility for part-time telework after training.

The position emphasizes researching and resolving case issues to help children receive financial support. Strong analytical, communication, and negotiation skills enhance effectiveness in this role.