Child Support Case Processing Analyst - 73005325

Business and Financial Operations; West Palm Beach (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Part-time telework

Descripción de la vacante

Florida Department of Revenue, Child Support Program in West Palm Beach, seeks a Case Processing Analyst to analyze case data, assist customers, and coordinate with partners. This full-time role runs 8am–5pm, Monday–Friday, with eligibility for part-time telework after training.

The position emphasizes researching and resolving case issues to help children receive financial support. Strong analytical, communication, and negotiation skills enhance effectiveness in this role.

Formación

• Experience using a computer system to process information.
• Experience researching and analyzing information to support decisions.
• Experience communicating with others to gather information.

Responsabilidades

• Analyze case data and research issues to resolve customer requests.
• Coordinate with internal and external partners to process cases.
• Make decisions based on case information and documentation to support child support.

Conocimientos

Information processing

Research & analysis

Communication

Negotiation (preferred)

Educación

Education may substitute for experience

Herramientas

Computer systems

Descripción del empleo

This Child Support Case Processing Analyst position with the Florida Department of Revenue's Child Support Program processes customer requests, coordinates with internal and external partners, and researches and resolves case issues to help children receive financial support. Located in West Palm Beach, the role involves analyzing case data, assisting customers, and making decisions based on case information and documentation. This is a full‑time position with standard 8am–5pm hours Monday through Friday, with eligibility for part‑time telework after training.

Key qualifications:

• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions
• Experience communicating with others to gather information
• Relevant education may substitute for required experience
• Experience with negotiation techniques in a business setting (preferred)