Child Support Case Processing Analyst - 73006023

Business and Financial Operations; Panama City (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Florida Department of Revenue's Child Support Case Processing Analyst role in Panama City handles case processing and customer support during standard business hours. The position involves initiating requests, coordinating with partners, researching issues, analyzing data, and making decisions based on documentation.

Ideal candidates will have current eligibility in the department's Child Support Program, proven customer service and problem-solving skills, and the ability to coordinate with

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfer).
• Strong customer support and problem-solving skills.
• Ability to research and resolve case issues.
• Experience coordinating with internal and external partners.

Responsibilities

• Process cases and assist customers.
• Initiate requests and coordinate with internal and external partners.
• Research case issues and analyze data.
• Make decisions based on case documentation.

Skills

Customer service

Problem-solving

Research and issue resolution

Coordination with partners

Job description

The Child Support Case Processing Analyst position supports the Florida Department of Revenue's Child Support Program by processing cases and assisting customers. The role involves initiating requests, coordinating with internal and external partners, researching case issues, analyzing data, and making decisions based on case documentation. Located in Panama City, this position works standard business hours and is suited for critical thinkers who enjoy customer service and problem-solving.

Key qualifications:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfer)
• Strong customer support and problem-solving skills
• Ability to research and resolve case issues
• Experience coordinating with internal and external partners