Chief Product Support & Service Leader

Kimmel & Associates; Houston (TX); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Executive leadership opportunity

Performance-based bonus

Multi-branch impact

Growth and development of leaders

Job summary

Kimmel & Associates represents a client seeking a Vice President of Product Support to lead parts, service, training and product support sales across a multi-branch territory. The role reports to the COO and drives safety culture, strategic growth, and workforce development.

The VP will oversee two-thirds of the workforce, manage expenses, strengthen customer relationships, and align operations with the company's long-term growth plan across multiple locations. Significant travel is required.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitor preferred.
• Proven track record implementing Lean, Six Sigma, and continuous improvement initiatives.
• Strong analytical capabilities with data-driven decision making.
• Excellent leadership and communication skills across multi-location teams.
• Willingness to travel regularly across the territory.

Responsibilities

• Serve on the senior leadership team and oversee the parts, service, training, and product support sales organizations.
• Improve operational performance and customer relationships while growing revenue.
• Lead inventory planning, logistics, and parts availability across branches.
• Drive service efficiency, preventive maintenance, and field and shop operations.
• Develop sales strategies to reduce ownership costs and improve profitability.

Skills

Leadership

Lean Six Sigma

Operational analytics

Cross-functional collaboration

Job description

Kimmel & Associates represents a client seeking a Vice President of Product Support to lead parts, service, training and product support sales across a multi-branch territory. The role reports to the COO and drives safety culture, strategic growth, and workforce development.

The VP will oversee two-thirds of the workforce, manage expenses, strengthen customer relationships, and align operations with the company's long-term growth plan across multiple locations. Significant travel is required.