Chief Growth & Operations Leader — Agency, Remote

Blacksmith Agency LLC

New York (NY)

Remote

USD 180,000 - 320,000

Full time

4 days ago

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Job summary

Blacksmith Agency, a remote agency serving US clients, seeks an operator who has led sales and built organizations. As COO, you will run day-to-day, own profit margins, and align sales, recruitment, delivery, and marketing with founder strategy.

You will shape the company’s growth, culture, and operations from a hands-on leadership position. You should have scaled teams from roughly forty to one hundred forty, negotiated client contracts and vendor terms, and coached leaders across multiple

Qualifications

You must have a strong background in leading sales organizations and delivering growth.
Experience in digital, marketing, or creative agency settings is ideal.
Ability to coach leaders and run multiple functions (sales, recruiting, delivery, and marketing).
Track record of scaling teams and managing profitability.

Responsibilities

Own the profit driver: margins, delivery costs, and hiring decisions.
Lead sales, recruiting, delivery, and marketing functions as a single executive.
Set weekly cadence, quarterly priorities, and cross-functional rituals.
Negotiate client contracts, vendor terms, and redlines with stakeholders.
Build and coach a pipeline of capable leaders across departments.
Make timely, founder-aligned decisions to drive growth.