Chief Global Operations Leader - Crypto Infrastructure

Zero Hash; United States; Remote; USD 300,000 - 600,000; Full time

Benefits offered by this job

Healthcare Insurance

Vision & Dental Insurance (U.S. only)

Equity

Maternity & Paternity leave

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend (after 6 months)

Job summary

zerohash is seeking a SVP, Global Head of Operations to lead and unify Settlement & Trading Operations, Custody Operations, FinOps, Liquidity & Exchange Services, Technical Support Engineering, and Client Experience. You will report to executive leadership and partner with Compliance, Engineering, Product, Finance, and Commercial teams to scale a global, compliant, high-performance operational engine.

Candidates must be located within a 1-hour commute of our NYC office and be capable of

Qualifications

• 12–15+ years of progressive experience in operations leadership within financial services, brokerage, banking, payments, or digital asset infrastructure.
• 5+ years in a senior/executive operations role.
• Direct experience leading settlement, trading operations, or custody operations at a regulated institution, broker-dealer, exchange, or digital asset platform.
• Prior direct professional experience with digital assets (crypto, stablecoins, tokenized assets) is required.
• Experience overseeing financial operations/reconciliation and client-facing support or trade support within one organization.
• A track record of building and scaling operations functions and teams.
• Deep understanding of digital asset settlement, custody, and market infrastructure; crypto experience preferred.
• Comfort operating in a regulated, compliance-first environment.
• Strong analytical and risk-management instincts, with comfort in ambiguity and fast-scaling environments.
• Excellent executive communication skills, with experience presenting to C-suite and board-level audiences.
• Based in or able to relocate to the New York, NY area; travel to other zerohash hubs as needed.

Responsibilities

• Lead Financial Operations across the platform, including reconciliation, ledger accuracy, fee and revenue operations, and client/partner financial reporting.
• Build and scale controls that ensure the integrity of financial data flowing between trading, payments, custody, and settlement systems.
• Partner closely with Finance/Accounting on month-end close, reconciliations, audit support, and regulatory financial reporting requirements.
• Drive process automation and tooling investment to reduce manual reconciliation and operational risk as the company scales.
• Own end-to-end oversight of trade execution (CLOB and RFQ) and settlement across all supported digital assets and fiat rails.
• Set the standards and controls for trade and transaction lifecycle management, including exception handling, break resolution, and settlement risk monitoring.
• Partner with Engineering and Product to strengthen system reliability and automation across trading and settlement workflows.
• Maintain strong relationships with liquidity providers, exchanges, and banking/settlement partners to ensure operational continuity.
• Oversee digital asset custody operations, including wallet management, key ceremony protocols, and asset movement controls.
• Own the operating rigor behind asset safety including segregation of duties, dual controls, reconciliation, and audit readiness.
• Evaluate and manage relationships with sub-custodians and custody technology partners as the platform expands.
• Ensure custody processes meet regulatory standards and audits.
• Oversee Liquidity strategy & execution; maintain deep global liquidity across CLOB and RFQ.
• Build relationships with stablecoin issuers and tokenized assets partners.
• Lead the operational setup and enhancements of liquidity strategy globally.
• Own the escalation processes for trade and settlement escalations; define SLAs and root-cause analyses.
• Define CX standards, staffing models, and escalation tiers for a regulated infra at scale.
• Use CX data to inform product and operations improvements across the org.

Skills

Operations leadership

Executive communication

Digital assets

Regulatory compliance

Financial operations

Risk management

Job description

zerohash is seeking a SVP, Global Head of Operations to lead and unify Settlement & Trading Operations, Custody Operations, FinOps, Liquidity & Exchange Services, Technical Support Engineering, and Client Experience. You will report to executive leadership and partner with Compliance, Engineering, Product, Finance, and Commercial teams to scale a global, compliant, high-performance operational engine.

Candidates must be located within a 1-hour commute of our NYC office and be capable of