Global Head of Implementation Services & Delivery

Zero Hash; United States; On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Healthcare insurance

Vision & Dental Insurance

Equity

Maternity & Paternity leave

WeWork All Access

WFH yearly stipend

L&D yearly stipend

Job summary

zerohash is standing up a dedicated Implementation Services function and seeks a senior leader to build and scale it. This hands‑on executive role reports to the CRO, driving world class implementation experiences for strategic customers.

You will design systems, processes, and a global team from the ground up, own the budget and roadmap, and collaborate with Product, Engineering, Compliance, and Sales to accelerate time to value across financial services and fintech clients.

Qualifications

• 10+ years of experience in project management, leading complex enterprise implementations.
• Executive presence with C-suite stakeholders and cross-functional teams.
• Proven ability to build and scale an implementation or professional services function.

Responsibilities

• Personally own management and hands-on implementations for strategic customers across banks, brokerages, exchanges, fintechs, PSPs, and marketplaces.
• Define timelines, scope, risk, and quality; coordinate with Product, Engineering, Compliance, and Sales.
• Design and scale systems, processes, and team structure; build budgets and hiring plans.
• Instrument metrics: time-to-launch, cost, utilization, satisfaction, escalation rates.
• Partner with Sales and Product to align roadmaps and improve time-to-value.

Education

PMP/PgMP certification

Tools

Project management methodologies

Job description

zerohash is standing up a dedicated Implementation Services function and seeks a senior leader to build and scale it. This hands‑on executive role reports to the CRO, driving world class implementation experiences for strategic customers.

You will design systems, processes, and a global team from the ground up, own the budget and roadmap, and collaborate with Product, Engineering, Compliance, and Sales to accelerate time to value across financial services and fintech clients.