Checkout & Customer Experience Specialist

Michaels; Town of Huntington (NY); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels is seeking a Customer Service / Sales Associate at our Huntington store. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience.

Responsibilities include processing transactions, promoting the Rewards program and Private Label Credit Card, and supporting omnichannel services like BOPIS and Ship From Store. You will also help unload trucks and maintain shelves and planograms.

Qualifications

• Experience in customer service preferred.
• Must be at least 16 years old.
• Able to stand for long periods and perform light-to-medium lifting.

Responsibilities

• Assist customers in locating products and offering solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote and enroll customers in Rewards program and Private Label Credit Card.
• Educate on Voice of Customer survey and Omni-channel options (BOPIS, SFS).
• Support truck unloading, stocking, and adherence to planograms.
• Maintain in-stock conditions and perform merchandise recovery when needed.
• Follow SOPs and safety guidelines; represent Michaels positively.

Skills

Customer service

Cash handling

Rewards enrollment

Omnichannel

BOPIS/SFS

Stocking

Planogram

Shrink/safety

Teamwork

SOP adherence

Tools

POS system

Job description

Michaels is seeking a Customer Service / Sales Associate at our Huntington store. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience.

Responsibilities include processing transactions, promoting the Rewards program and Private Label Credit Card, and supporting omnichannel services like BOPIS and Ship From Store. You will also help unload trucks and maintain shelves and planograms.