Seasonal Customer Experience & Checkout Associate

Michaels; Brentwood (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical/dental/vision insurance

Job summary

Michaels is hiring store team members to provide friendly customer service, assist shoppers, and ensure fast checkout. You will stock, recover merchandise, and participate in store operations like BOPIS/SFS and planograms.

The role requires standing for long periods, lifting heavy boxes, and delivering a positive customer experience across shifts. As part of the Michaels team, you’ll help customers find products, enroll them in rewards programs, and maintain store standards while following SOPs

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and work in a climate-controlled store.
• Ability to lift and move heavy boxes and reach high shelves.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales oriented

Stocking & merchandising

Job description

Michaels is hiring store team members to provide friendly customer service, assist shoppers, and ensure fast checkout. You will stock, recover merchandise, and participate in store operations like BOPIS/SFS and planograms.

The role requires standing for long periods, lifting heavy boxes, and delivering a positive customer experience across shifts. As part of the Michaels team, you’ll help customers find products, enroll them in rewards programs, and maintain store standards while following SOPs