Charged-Off Loan Recovery Specialist

Nuvision Federal Credit Union; Crystal Bay (NV); Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union in Nevada is seeking an experienced Collections Specialist to manage charged-off loan processes, negotiate settlements, and maximize recoveries. Under AVP supervision, you will track and report all money collected and ensure proper allocation to loans and GL accounts.

You must have 3+ years of hands-on collections experience, knowledge of bankruptcy laws, and strong communication skills to interact with members and third parties. Proficiency in MS Office is required.

Qualifications

• Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans.
• Background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.
• Knowledge of legal process.
• Excellent written and verbal communication, interpersonal, and relationship building skills.
• Able to communicate effectively with members, management, team members and external third-parties.
• Ability to interface with people in a positive manner with empathy, courtesy and tact.
• Strict attention to detail.
• Ability to work in a fast paced goal oriented environment.
• Team oriented and the ability to work collaboratively.
• Organizational, time management skills and demonstrated ability to multi-task.
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.
• Proficient in Microsoft Office products including: Word, Excel and Outlook.

Responsibilities

• Contact charged-off loan and negative share members to arrange suitable repayments and document activity.
• Negotiate settlements resulting in maximum return to the credit union.
• Achieve monthly collection targets from charged-off loans and negative shares.
• Assist with processing small claims, repossessions, legal wage assignments and bankruptcy for charged-off accounts.
• Ensure recovery payments are processed and allocated to loans or GL accounts.
• Support and participate in continuous improvement activities.
• Represent the Credit Union in a positive and professional manner.
• Maintain confidentiality of member and sensitive information.
• Treat co-workers and members with respect.
• Handle other related duties as assigned.

Skills

Collections

Bankruptcy laws

Legal process

Communication

Interpersonal skills

Microsoft Office

Education

Two-year college degree or equivalent

Tools

Microsoft Office Suite

Job description

Nuvision Federal Credit Union in Nevada is seeking an experienced Collections Specialist to manage charged-off loan processes, negotiate settlements, and maximize recoveries. Under AVP supervision, you will track and report all money collected and ensure proper allocation to loans and GL accounts.

You must have 3+ years of hands-on collections experience, knowledge of bankruptcy laws, and strong communication skills to interact with members and third parties. Proficiency in MS Office is required.