Charged-Off Collections Specialist – Skip-Trace & Resolution

Midway Auto Group; Las Vegas (NV); On-site; USD 42,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Matching

Employee Stock Ownership Program

Wellness Program

Certification Programs

Paid Vacations

Paid Sick Days

Paid Holidays

Employee Discounts

Advance Pay (UKG Wallet)

Job summary

Westlake Financial is seeking a Charged-Off Collector in Las Vegas to recover assets and minimize losses on charged-off accounts. You will contact customers, negotiate payment plans, and maintain detailed records to support department goals.

This full-time role requires strong skip-tracing and negotiation skills, familiarity with FDCPA and state laws, and the ability to multitask in a fast-paced environment.

Qualifications

• Skip-tracing background with ability to locate customers and collateral.
• Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
• Flexible availability – able to work overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines in a fast-paced environment.
• Typing speed of at least 35 WPM with solid attention to detail.
• Understanding of FDCPA and state/federal collection laws.
• Minimum of 2 years in automotive finance, collections, repossession, and skip tracing.
• Proficient with computer systems and web-based skip-tracing tools.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly goals.
• Conduct extensive skip tracing to locate customers, vehicles, or leads.
• Maintain accurate records of account activity, updates, and recovery progress.
• Collaborate with team to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and systems.

Skills

Skip tracing

Negotiation

Communication

Attention to detail

Typing (35 WPM)

Financial knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial is seeking a Charged-Off Collector in Las Vegas to recover assets and minimize losses on charged-off accounts. You will contact customers, negotiate payment plans, and maintain detailed records to support department goals.

This full-time role requires strong skip-tracing and negotiation skills, familiarity with FDCPA and state laws, and the ability to multitask in a fast-paced environment.