Charged-Off Collections Pro — Negotiation & Skip Tracing

Westlake Financial; Las Vegas (NV); Vor Ort; USD 42.000 - 124.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Benefits

401K Matching

Employee Stock Ownership Program

Paid Vacations Days

Paid Holidays

Life Insurance

Zusammenfassung

Westlake Financial is seeking a Charged-Off Collector in Las Vegas, NV, to manage and collect on charged-off accounts, helping recover assets and minimize loss. This role requires strong negotiation and listening skills, good judgment, and the ability to make strategic decisions regarding repossession and settlements.

You will contact customers, negotiate payment plans, perform skip tracing, keep records, and collaborate with the team in a fast-paced environment while maintaining confidentiality.

Qualifikationen

• Strong skip-tracing background with the ability to locate customers and collateral.
• Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
• Flexible availability – overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines in a fast-paced environment.
• Typing speed of at least 35 WPM with solid attention to detail.
• Driven to meet goals and motivated to grow within the department.
• Understanding of state and federal collection laws, including the FDCPA.
• Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.
• Ability to assess and value collateral accurately.
• Proficient with computer systems, including Excel, Outlook, and other office software.
• Comfortable using web-based applications and online skip-tracing tools.
• High school diploma or equivalent; college coursework preferred.

Aufgaben

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and technology systems.

Kenntnisse

Skip-tracing

Negotiation

Communication

Multitasking

Typing 35 WPM

FDCPA knowledge

Excel

Outlook

Time management

Ausbildung

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Excel

Outlook

Skip-tracing tools

CRM systems

Jobbeschreibung

Westlake Financial is seeking a Charged-Off Collector in Las Vegas, NV, to manage and collect on charged-off accounts, helping recover assets and minimize loss. This role requires strong negotiation and listening skills, good judgment, and the ability to make strategic decisions regarding repossession and settlements.

You will contact customers, negotiate payment plans, perform skip tracing, keep records, and collaborate with the team in a fast-paced environment while maintaining confidentiality.