Debt Recovery Specialist: Skip Tracing & Negotiation

Hankey Group; Agoura Hills (CA); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

401K Matching

Employee Stock Ownership Program

Wellness Program

Certification Programs

Career Path Opportunities

Discounts on Parks, Museums, Tickets

AT&T Wireless Discounts

Employee Loan Assistance

Paid Vacations Days

Paid Sick Days

Paid Holidays

Rental Car Discounts

Dell Member Purchase Program

UKG Wallet - Advance Pay

Job summary

Westlake Financial is seeking a Charged-Off Collector in Agoura Hills, CA. The role focuses on managing charged-off accounts, negotiating payment plans, and performing thorough skip tracing to recover assets. You will work within a team to meet performance goals and ensure confidentiality of customer data.

The position offers on-site work, base pay with bonus potential and a strong benefits package, including medical, dental, and vision coverage.

Qualifications

• Minimum 2 years of experience in automotive finance, including collections, repossession and skip tracing.
• Strong skip-tracing background to locate customers and collateral.
• Excellent communication and negotiation skills.
• Typing speed of at least 35 WPM.
• Knowledge of FDCPA and related collection laws.
• Ability to work overtime and weekends as needed.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced environment.
• Ensure confidentiality of all company operations and customer information.

Skills

Skip tracing

Negotiation

Communication

Multitasking

Attention to detail

Typing 35 WPM

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Excel

Outlook

Office software

Job description

Westlake Financial is seeking a Charged-Off Collector in Agoura Hills, CA. The role focuses on managing charged-off accounts, negotiating payment plans, and performing thorough skip tracing to recover assets. You will work within a team to meet performance goals and ensure confidentiality of customer data.

The position offers on-site work, base pay with bonus potential and a strong benefits package, including medical, dental, and vision coverage.