Charged-Off Debt Recovery Specialist

Midway Auto Group; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Matching

Employee Stock Ownership Program

Wellness Program

Certification Programs

Discounts on parks and attractions

AT&T Wireless discounts

Job summary

Westlake Financial is seeking a Charged-Off Collector to manage and recover on charged-off auto accounts in a fast-paced setting. The role emphasizes skip tracing, negotiation, and timely collections while maintaining compliance with state and federal laws.

You will contact customers via calls to arrange payment solutions, negotiate plans, and keep accurate records. Strong typing (35 WPM) and Excel/Outlook proficiency are required. This is a full-time on-site position in Dallas, TX.

Qualifications

• Minimum high school diploma or equivalent; college coursework preferred.
• Two+ years in automotive finance or collections is expected.
• Strong skip-tracing skills and ability to locate customers and collateral.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions.
• Negotiate payment plans and meet daily/monthly goals.
• Conduct extensive skip tracing to locate customers or leads.
• Maintain accurate records of account activity and recovery progress.
• Collaborate with team members to support department goals.
• Ensure confidentiality of company operations and customer data.

Skills

Skip tracing

Negotiation

Communication

Multitask

Typing 35 WPM

Attention to detail

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial is seeking a Charged-Off Collector to manage and recover on charged-off auto accounts in a fast-paced setting. The role emphasizes skip tracing, negotiation, and timely collections while maintaining compliance with state and federal laws.

You will contact customers via calls to arrange payment solutions, negotiate plans, and keep accurate records. Strong typing (35 WPM) and Excel/Outlook proficiency are required. This is a full-time on-site position in Dallas, TX.